FAQ
Welcome to our FAQ page! We’re glad you’re here.
Here you’ll find quick answers to the most common questions about our products and services.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
At the moment, we ship exclusively within the United States. This allows us to guarantee faster delivery times and reliable service. We do not currently offer international shipping, but we’re working on expanding our coverage in the future.
How long will it take until I receive my order?
We offer free standard shipping ( 3–5 business days ). Once shipped, you’ll receive an email with tracking details. For faster delivery, choose expedited shipping ( 2–4 business days ) at a flat rate of $5.99 during checkout.
What is your return policy?
We offer a 15-day hassle-free return and exchange policy. If you’re not satisfied with your purchase, you may request a return or exchange within 15 days of receiving your order.
How do I make a warranty claim?
To make a warranty claim, please contact our support team with your order number, product details, and a description of the issue. We’ll guide you through the next steps.
Orders
Below are some of are common questions about orders
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Secure payments through PayPal are also supported.
Is my payment information secure?
Absolutely. All payments are processed using encrypted, PCI-compliant systems to ensure your information is fully protected.
Do you offer bulk or corporate order discounts?
Yes. For bulk purchases or corporate partnerships, please reach out to our sales team. We’ll be happy to provide a custom quote.
Can I change my shipping address after my order is placed?
Yes. If your order has not yet been shipped, please contact us as soon as possible and we’ll do our best to update the shipping address. Once the order has shipped, we’re unable to make any changes to the delivery address.
Products
Below are some common questions about our products
Can I use multiple BirdiLens products together?
Yes. The BirdiLens app is free to use and can work with any of our compatible hardware, including our lunch monitor, smart glasses, and golf smartwatch. You can use each product individually or combine multiple devices, such as the BirdiLens app + smart glasses + lunch lunch, for a more connected experience. BirdiLens is a complete golf ecosystem designed to help you practice smarter and play better.
Can the smart glasses last through a full round of golf?
Yes. BirdiLens uses an intelligent power-saving mode to help extend battery life throughout your game. The screen turns off when you look down and wakes when you raise your head, giving you quick access to course maps, green distance, wind, elevation, club recommendations, and more.
Can I order the smart glasses with my prescription?
Yes. Our smart glasses support custom prescription lenses based on your vision needs, so you can enjoy clear vision while using the smart features.
Can the Monitor's monitoring data be synchronized to a mobile app?
Yes. The monitor’s data can be seamlessly synchronized to the mobile app via Bluetooth. Once paired, your performance metrics are automatically updated in the app, allowing you to review, track, and analyze your results anytime.
What is the battery life of the smartwatch?
The smartwatch offers up to 3 days of battery life on a single charge, depending on usage. Heavy features like GPS or continuous tracking may shorten battery time, while basic use can extend it.