Refund policy

We want you to be completely satisfied with your purchase. To ensure peace of mind, we offer a 15-day return and a 12-month warranty on all products. Below you’ll find detailed information about returns, refunds, exchanges, and warranty coverage.

 

1. 15-Day Return 

You can return or exchange your purchase within 15 days of delivery if it doesn’t meet your expectations.

  • Eligibility: Items must be unused, in original packaging, and in resalable condition.

  • Exclusions: Personalized, damaged by misuse, or clearance items are not eligible for return.

  • How to Start: Contact our customer support team with your order number and reason for return.

Note: If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

The return address is as follows:

George Wang
iTourTranslator Inc.
1811 168th PL SE
Mill Creek, WA 98012

2. Refunds 

Refunds are processed quickly once your return is approved, so you get your money back without hassle.

  • Approval: We inspect returned items and notify you once your refund is approved.

  • Method: Refunds are issued to the original payment method within 5–7 business days.

  • Partial Refunds: Deductions may apply if items are not returned in original condition (missing parts, visible wear).

  • Shipping Costs: Standard return shipping is the customer’s responsibility, unless the item was defective or incorrect.


3. Exchanges 

Exchanges let you replace your product for a model that better suits your needs.

  • Defective or Incorrect Items: We replace these at no extra cost.

  • Other Exchanges: You may exchange for a different product of equal value, subject to availability.


4. 12-Month Warranty

Our products are designed to last, and we stand behind their quality for 12 months.

  • Coverage: Protects against manufacturing defects.

  • Exclusions: Does not cover damage from misuse, accidents, or unauthorized modifications.

  • Service: Faulty items will be repaired or replaced free of charge.


5. Return Shipping

Returning an item is easy when you follow our instructions.

  • Responsibility: Customers cover return shipping unless the return is due to our error (wrong or defective product).

  • Tip: Use a trackable shipping service and consider insurance; we cannot guarantee receipt of untracked returns.


6. How to Start a Return

We make the return process straightforward so you can get your refund or replacement quickly.

  1. Contact our customer service at [ birdilensofficial@gmail.com ] with your order number.

  2. Receive a return authorization number (RMA) and shipping instructions.

  3. Pack your product securely and ship it to the provided address.

  4. Once received, we process your refund, replacement, or exchange promptly.