Refund policy

We want you to be satisfied with your purchase. If you need to return or exchange an item, please review the guidelines below to make sure your product is eligible.

 

1. Returns & Eligibility

Returns and exchanges are accepted within 15 days of delivery.

You’re welcome to open the package and reasonably try the product. To qualify for a return, it must be in like-new, resalable condition, with no damage, excessive wear, or signs of misuse.

Please include all original packaging, accessories, manuals, cables, components, and other items that came with your order.

 

2. Return Shipping

If you’re returning an item because you changed your mind, ordered the wrong product, or no longer want it, you are responsible for the return shipping cost.

If you received an item that is damaged, defective, or different from what you ordered, we’ll cover the return shipping cost and provide instructions for sending it back.

We recommend using a trackable shipping service. BirdiLens is not responsible for return packages that are lost in transit before reaching our return facility.

 

3. Refunds

Once we receive your return, our team will inspect the product within 3 business days to make sure it meets our return requirements and that all original accessories and components are included.

Once approved, your refund will be issued to your original payment method. Please allow an additional 2–5 business days for the funds to appear in your account, depending on your bank or payment provider.

If you paid $5.99 for expedited shipping, that fee is non-refundable for returns due to a change of mind or other reasons unrelated to a damaged, defective, or incorrect product.

If the return is due to an error on our part, any applicable original shipping charges will also be refunded.

 

4. Exchanges

Products that meet the eligibility requirements above may be exchanged, subject to availability.

If you received a damaged, defective, or incorrect product, please contact us as soon as possible. We’ll help arrange a replacement at no additional cost.

For other exchanges, please contact us before sending the product back so we can confirm availability and provide return instructions.

 

5. How to Start a Return or Exchange

To request a return or exchange, please contact us before sending your product back. Our customer service team will review your request and provide return approval and shipping instructions.

Please include your order number, the reason for your return or exchange, and photos if the product arrived damaged or incorrect.

Email: support@birdilens.com
Phone: (+1) 425-287-9376

Please do not send a product back without contacting us first, as returns sent without prior approval may take longer to process.