Warranty Policy

We stand behind the quality of our products. If you experience an issue with your BirdiLens product, our team is here to help.

1. What’s Covered

BirdiLens products come with a 12-month warranty from the original date of purchase, covering defects in materials and workmanship under normal use.

If your product experiences a problem covered by this warranty, we’ll first help troubleshoot the issue. If further service is needed, we may repair or replace the product.

Warranty service requires valid proof of purchase and applies to the original purchaser.

 

2. What’s Not Covered

Our warranty covers manufacturing defects, but does not cover damage caused by accidents, misuse, or normal wear and tear, including:

  • Accidental damage, such as drops, impacts, or broken lenses

  • Water or liquid damage beyond the product’s stated water-resistance specifications

  • Damage caused by misuse, improper handling, or improper storage

  • Damage caused by unauthorized repairs, modifications, or disassembly

  • Normal wear and tear from regular use

  • Normal battery aging or gradual loss of battery capacity over time

  • Scratches, dents, or other cosmetic damage that does not affect the product’s function

3. How Warranty Service Works

If you experience an issue with your product, please contact us before sending it back. When contacting us, please provide your order number, a brief description of the issue, and any relevant photos or screenshots that help show the problem.

Our team will review the information and help troubleshoot the issue. If we confirm that the problem is covered by the warranty and the product needs to be returned, we’ll provide return instructions and cover reasonable shipping costs for the approved warranty service.

Please do not send a product back without contacting us first.

 

4. Repairs & Replacements

If your warranty request is approved, we’ll determine whether repair or replacement is the best option based on the issue, product condition, and availability.

A repair or replacement does not restart the original 12-month warranty period. The repaired or replacement product will remain covered for the rest of the original warranty period.

5. How to Get Started

To request warranty service, please contact our customer service team:

Email: support@birdilens.com
Phone: (+1) 425-287-9376

Once we receive your request, we’ll review the information and let you know the next steps.